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Frequently Asked Questions

Everything You Need To Know About SwissAire Products

Ergonomic Pillow Maintenance

SwissAire ergonomic pillows can be cleaned or washed and suitable for people allergic to dust. The highest hygiene requirements is to be washable for anti-dustmite, anti-Bacteria and anti-fungi.

 

All ergonomic pillows can be machine washed following the washing instructions as follow;

  • Wash in cold water

  • No detergent, no bleach/chlorine, no fabric softeners

  • Do not mix with other textiles

  • Do not put into washing bag

 

Drying Instructions:

  • Cold tumble dry

  • Indoor air-dry naturally

Hygiene

SwissAire mattress covers are removable; all models can be cleaned or washed and suitable for people allergic to dust. The highest hygiene requirements is to be washable for anti-dustmite, anti-Bacteria and anti-fungi.

 

All mattress covers can be dry cleaned or washed following the washing instructions as follow:

  • Wash in warm water, never exceeding 120° F / 49°C

  • Use mild detergent, no bleach/chlorine, no fabric softeners

  • Do not overload or under-load machine

  • Do not mix with other textiles

 

Drying Instructions:

  • Tumble dry at lowest heat setting

  • Never exceed 120° F / 49°C

  • Do not mix with other textiles

  • Do not use fabric softeners

Turning Mattresses

  • Ideally, you should rotate your SwissAire mattress every time you change the sheets. This varies the pressure and helps regenerate the high performance materials.

  • The strong handles on our mattresses make it easy for you – this good practice will optimise your sleep comfort for many years.

Perspiration and Airing

  • Using OEKO-TEX Baby Class 100 certified HRC Materials and natural Tencel fabrics, we achieved exceptionally air-permeability and help to quickly remove perspiration. 

  • To allow the mattresses to “breathe”, you should not cover them with heavy slipcovers or protectors.

Body Impressions

  • It is normal for your new mattress to develop body impressions as the comfort layers settle and begin to contour to your body shape. This is a completely normal occurrence and helps to ensure the mattress is perfectly contoured for maximum comfort.

  • Body impressions are not considered a manufacturing fault and are a normal part of wearing in your mattress. Instead, body impressions are a good indicator of contour comfort and pressure relieve. A body impression is not a structural defect.

International Warranty

  • Internationally, an approximately 35mm height adjustment is considered normal. At SwissAire, we set a higher benchmark for the industry with 25mm height adjustment tolerance.

  • Nevertheless, this is an indicative guide and depending on the mattress and the user, greater body impressions may occur. All SwissAire true ergonomic mattresses are guaranteed for 10yrs and 2yrs for our ergonomic pillows.

Size Guide For SwissAire Mattresses

  • Single 190cm x 90cm

  • Super Single 190cm x 106cm

  • Queen 190cm x 152cm

  • King 190cm x 182cm

Selecting The Right Mattress

  • Using our quiz it will provide you our recommendation based off the sleep issues you have

  • We highly recommend testing the products in the show room with guidance from our sleep experts

Customisation

  • SwissAire provides customisation of mattresses and bed frames to suit your needs.

  • For customised products please contact us or visit our showrooms

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